Pursuant to FCC guidelines, the handsets listed have been tested and rated for Hearing Aid Compatibility (HAC). These HAC ratings, or "M-Ratings" and "T-Ratings," help hearing aid users find the best phone for their needs.
Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.
A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils. Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils with telephones. T4 is the better/higher of the two ratings.
The Levels of Functionality explanation is as follows: “Good” depicts devices with basic technology on entry level data speeds; “Better” depicts devices with advanced technology and/or with advanced functionality; and “Best” depicts devices with new technology and/or with new functionality that operate on faster data speeds.
The list of compatible handsets changes from time to time and this web site is updated on a regular basis.
Hearing aids operate in one of two modes – acoustic coupling or telecoil coupling. Hearing aids operating in acoustic coupling mode receive and amplify all sounds surrounding the user; both desired sounds, such as a telephone’s audio signal, as well as unwanted ambient noise. Hearing aids operating in telecoil coupling mode avoid unwanted ambient noise by turning off the microphone and receiving only signals from magnetic fields generated by telecoil-compatible telephones. In the United States, about 25-30 percent of hearing aids contain telecoils, which generally are used by individuals with profound hearing loss.
A telecoil is a small, tightly-wrapped piece of wire inside the hearing aid that, when activated, picks up the voice signal from the electromagnetic field that leaks from compatible telephones. While the microphone on a hearing aid picks up all sounds, the telecoil will only pick up an electromagnetic signal from the telephone. Thus, users of telecoil-equipped hearing aids are able to communicate effectively over the telephone without feedback and without the amplification of unwanted background noise. Telecoils can only fit in two styles of hearing aids: “In-The-Ear” and “Behind-The-Ear” aids. Smaller hearing aids are not large enough to fit the telecoil. Many people report feedback (or squealing) when they place a telephone next to their hearing aid. When placed correctly, telecoils can eliminate this feedback because the hearing aid microphone is turned off and the hearing aid only amplifies the signal coming through the telecoil. Some hearing aid users may need to place the telephone slightly behind the ear rather than directly over the ear to obtain the clearest signal.
The ability to make wireless telephones compatible with hearing aids also depends in part on other technical and design choices made by carriers and manufacturers. For example, for technical reasons, it is easier to meet hearing aid compatibility standards on systems that use a Code Division Multiple Access (CDMA) air interface (including Verizon Wireless and Sprint Nextel) than on systems that use a Global System for Mobile (GSM) (such as AT&T Mobility and T-Mobile) air interface. It is also easier to meet hearing aid compatibility standards in phones with clamshell (or “flip”) designs than in “candy bar” or other styles. Therefore, consumers may generally find more models that meet hearing aid compatibility standards available from CDMA carriers and in clamshell designs.
Analog wireless telephones usually do not cause interference with hearing aids. Digital wireless telephones, on the other hand, sometimes cause interference because of electromagnetic energy emitted by the telephone’s antenna, backlight, or other components. Therefore, the FCC has adopted specific hearing aid compatibility rules for digital wireless telephones.
The standard for compatibility of digital wireless phones with hearing aids is set forth in American National Standard Institute (ANSI) standard C63.19. ANSI C63.19 contains two sets of standards: an “M” rating (originally a “U” rating) from one to four for reduced radio frequency (RF) interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode, and a “T” rating (originally a “UT” rating) from one to four to enable inductive coupling with hearing aids operating in telecoil mode. A digital wireless handset is considered hearing aid-compatible for acoustic coupling if it meets an “M3” (or “U3”) rating under the ANSI standard. A digital wireless handset is considered hearing aid-compatible for inductive coupling if it meets a “T3” (or “U3T”) rating under the ANSI standard.
In addition to rating wireless phones, the ANSI standard also provides a methodology for rating hearing aids from M1 to M4, with M1 being the least immune to RF interference and M4 the most immune. To determine whether a particular digital wireless telephone is likely to interfere with a particular hearing aid, the immunity rating of the hearing aid is added to the rating of the telephone. A sum of four would indicate that the telephone is usable; a sum of five would indicate that the telephone would provide normal use; and a sum of six or greater would indicate that the telephone would provide excellent performance with that hearing aid.
If you have a problem using a hearing aid with a digital wireless phone that is supposed to be hearing aid-compatible, first try to resolve it with the equipment manufacturer or your wireless service provider. If you can’t resolve the issue directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an on-line complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing email@example.com; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554.